to test the igniter circuit first we test the igniter itself. to do so set into diagnostic
1. unplug power cord and plug it back in,
QUICKLY after plugging back in press the "low fuel feed" and the"air on temp" buttons (2 fingers press both together) and release. this should display a pair of "-" dashes in the display unless the stove is operating on a stat and the stat is not calling for heat. in this case the only dash displayed would be in the heat range.
2. press the "blower speed" UP arrow. this will start the exhaust blower needed to pull air through the igniter sleeve
3. press the "low burn air" at the bottom of the board (middle button) the light above it should come on, this toggles the igniter circuit
wait about 5 minutes, the door should be closed and the burn pot should be removed to better see in the igniter sleeve. if the igniter is working it will glow to the point you should be able to see it at the front of the sleeve. if it does glow but the stove doesnt light , do a "plates off" cleaning and check the flue as this indicates insufficient airflow to pull the igniters heat into the burn pot. if it does not glow see below...
4. push the "LBA" button to power down the igniter circuit, and push the blower up arrow to power down the exhaust blower.
5. remove the rear acces panel to get to the back of the circuit board. locate the igniter wires (9&10
on the board , (skinny white wires plugged in on the far right of the row at the top) remove them from theboard , then move the two orange wires located next to them to the empty igniter terminals.
6. with the board in diagnostic (as applied above in step 1.) press the LBA button , the light above will illuminate and at this point if the igniter circuit on the board is good , the exhaust blower will start running. if the blower runs and you did not get the glow in the previous test the igniter is defective (blown) call my shop for replacement. if the exhaust blower does not start up then its a circuit board issue , again call my shop.
this is precisely how i troubleshoot a potential failed igniter on a 25-PAH unit. should you prefer that me or one of my techs walk you through it , again , please call my shop number is 800-245-6489 our hours are 8-5 eastern monday through friday, we would be happy to help you.
EDIT BTW i see the unit was purchased last november so any parts which are faulty i will UPS to you at no charge to you (warranty) if you have not yet registered (some folks fail to do so when they buy the product) no biggie, we will do your registration over the phone and get you what you need to fix your issue, i would ask though when you call in please have the unit's model and serial number handy so we can get this done for you.