Before purchasing I did what I thought was a significant amount of research. I read some bad reviews on this model of stove in particular & Englander's Cust Service but the overwhelming research showed low risk/high value in my purchase.
I am sitting at home on an unpaid lunch break, 40 mins into a hold, waiting for someone to tell me how to reprogram the feed rate on a unit that is less than 4 months old. So not only am I not getting paid, but since I chose to use this as my cheaper main heat source, I am forced to go to a 2nd source of heat which is much more expensive.
Since I purchased this from a big box, national chain store, what's wrong with this picture? Yesterday, my call took 10 mins to get into the hold queue and another 10 mins for someone to tell me "Oh yeah you are on A and should be on D." This is a new problem, why did this happen? "Oh well it just happens." Nice.
I teach business concepts, and I have a very bad taste in my mouth for this business - based on both product design and investment in a world class customer service department.
I am sitting at home on an unpaid lunch break, 40 mins into a hold, waiting for someone to tell me how to reprogram the feed rate on a unit that is less than 4 months old. So not only am I not getting paid, but since I chose to use this as my cheaper main heat source, I am forced to go to a 2nd source of heat which is much more expensive.
Since I purchased this from a big box, national chain store, what's wrong with this picture? Yesterday, my call took 10 mins to get into the hold queue and another 10 mins for someone to tell me "Oh yeah you are on A and should be on D." This is a new problem, why did this happen? "Oh well it just happens." Nice.
I teach business concepts, and I have a very bad taste in my mouth for this business - based on both product design and investment in a world class customer service department.