jotul f500 problem heating

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    Help the newbie with jotul F500

    We have a Jotul F500 since 4 days. The guys that installed it made a nice fire that heated up the place very quickly. Since then, we tried to do the same thing, but we didn't manage, so we are doing something wrong. The wood we are using has less than 20% humidity marked on it. The length is...