Hearthlist Digest #499 - Sunday, September 24, 2000 Re: Commodity Products by "Grant Darrow" <[email protected]>
(back) Subject: Re: Commodity Products From: "Grant Darrow" <[email protected]> Date: Sat, 23 Sep 2000 19:47:38 -0400 Thanks Roger, no heat here, in fact give me their home phone numbers and I'll forward some consumers phone calls. You really help me keep a perspective in this industry and after 24 years I need all the help I can get. Right now on the National Chimney Sweep Guilds forum is a flood of letters dealing with chimney sweeps frustrations over servicing and repairing 'commodity' sold and installed 'tin can fireplaces'. We're talking about tracks of condos with these things and where does a sweep find, 1) the installation manual to identify not only the = manufacturer but , 2) the parts that sweep needs to repair the unit. And then that manufacturer doesn't sell direct to the sweep...The entities that sold and installed these things are long gone\ and that 'young lady' that answers the phone for the manufacturer doesn't know the difference between a gas unit and a wood unit. God, this is how I got into selling stoves as a specialty hearth products shop in the first place, back in the 70's... Willieweep alias Grant Darrow Chimney Sweep www.northcountrystoves.com ----- Original Message ----- From: <[email protected]> To: "Hearth Email List" <[email protected]> Sent: Friday, September 22, 2000 5:35 PM Subject: Hearthlist Digest #498 - 09/22/00 > Hearthlist Digest #498 - Friday, September 22, 2000 > > The HNG discussion continues ... > by "Roger Sanders" <[email protected]> > > > ---------------------------------------------------------------------- > > Subject: The HNG discussion continues ... > From: "Roger Sanders" <[email protected]> > Date: Fri, 22 Sep 2000 09:48:31 -0400 > > Craig, > > I've been taking some heat from my previous posting because of my > contention that HNG (Heat-N-Glo) is simply a commodity product. A > measure of this is that their marketing program pursues every possible > multiple and overlapping distribution that system possible and that they > promote multiple HVAC distribution over specialty retail. This isn't > good or bad, it's simply a reality. Commodity products have to have > volume.