Hearthlist Digest #483 - Tuesday, September 5, 2000
 
NEHPA "Store Policies Notice"
  by "Jim Hartsen" <[email protected]>
Store Policy
  by "Craig Issod" <[email protected]>
 

(back)
Subject: NEHPA "Store Policies Notice"
From: "Jim Hartsen" <[email protected]>
Date: Mon, 4 Sep 2000 21:10:28 -0400
 
Craig & NEHPA Members:
 
I just received my "STORE POLICIES NOTICE" in the mail, upon opening it I
was shocked.  How could our organization be so dumb?  You have just given
the potential customer about a dozen reasons not to do business with you.
What a turn off to the consumer.  I can only hope my NEHPA competitors put
this sign up in their stores to drive more business my way.
 
We have just one "STORE POLICY"
 
"YOUR SATISFACTION GUARANTEED"
 
It is posted in our store and even printed on the back of every store
employees business card!
 
Yes, we take returns without a sales receipt & sometimes they bought it at =
a
competitor.
Yes, we take returns after 30 days.
Yes, we have no restocking charge
Yes, we take items back with no original packaging, pipe that's been =
double
crimped ect.
Yes, we are liberal on gift certificates.
Yes, we do not require a 50% deposit on special orders or any orders for
that matter.
Yes, we do lots of "CRAZY" things to make sure NO CUSTOMER leaves without
being 110% satisfied.
Yes, we occasionally get taken advantage of, but why punish 99% of our =
great
customers for the 1% of jerks?
 
Remember, we are retailing in 2000 not 1960.  I am competing against the =
big
boxes.  If the product I buy from them does not work, I just take it back =
to
them, no questions asked they replace it or give me a full refund.  Now
that's competition!
 
As retailers we better wake up or be run over.
 
Thanks for the fire starter!!
 
Jim Hartsen
President
Williamson Hardware Inc.
 
 

(back)
Subject: Store Policy
From: "Craig Issod" <[email protected]>
Date: Mon, 4 Sep 2000 21:11:37 -0400
 
Don't leave us hanging, Jim.
 
Let us know exactly what wisdom was espoused in this great NEHPA letter!
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Craig Issod             HearthNet at http://www.hearth.com
[email protected]    Everything your Hearth Desires
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