Hearthlist Digest #472 - Friday, August 11, 2000
 
New Guinea Looking for Wood Stoves
  by "Sue Kalish" <[email protected]>
Re: Competition against cheap vent frees
  by <[email protected]>
 

(back)
Subject: New Guinea Looking for Wood Stoves
From: "Sue Kalish" <[email protected]>
Date: Thu, 10 Aug 2000 17:54:51 -0400
 
This email came to HPA so I thought I'd pass it
along for the manufacturers who participate in
this list.  Malcolm ([email protected]) is
looking for a company that will export wood stoves
to New Guinea for basic cooking and heating
water.  Please contact Malcolm directly if you are
interested.  Sue Kalish, HPA
 
 

(back)
Subject: Re: Competition against cheap vent frees
From: <[email protected]>
Date: Fri, 11 Aug 2000 14:47:47 -0400
 
Fran -
There are many ways to deal with "cheap" ventless systems (aka =
room-vented) -
Up-sell to vented products that are best sized for the customer and =
provide
beauty, ambiance and heat.  The options are endless.  In our market, both
retail and builder customers are easily moved to vented products when we
listen to the customer as to his/her "real needs" in hearth products.  =
They
ask for appearance, heat, quality, and trouble free operation.  We still
display ventless products, however after the customer compares the units =
with
features and benefits, the vented products win 99% of the time.
Also "Cheap" is a word we don't want associated with any of our stores.
Cheap indicates low price and low quality.  This isn't the image any
specialty retailer or wholesaler should portray, unless they really want =
to
be known as the low price and low quality leaders.
"Rise above" these products!
 
Michael Whiteman
Colonial Fireplaces