Hearthlist Digest #565 - Wednesday, February 14, 2001 Re: lennox by "Phil" <[email protected]>
(back) Subject: Re: lennox From: "Phil" <[email protected]> Date: Wed, 14 Feb 2001 13:18:40 -0500 they didn't just drop the ball, they couldn't find it, is it that round thing, lost in the black hole of voice mail. I'm interrsted to hear what they tell us at HPA ---------- > From: [email protected] > To: Hearth Email List <[email protected]> > Subject: Hearthlist Digest #564 - 02/11/01 > Date: Sunday, February 11, 2001 7:45 PM > > Hearthlist Digest #564 - Sunday, February 11, 2001 > > "Lennox Hearth Product Shifting Focus" > by "Rod Poplarchick" <[email protected]> > Early Trade Show Report > by "Ken Fulgione" <[email protected]> > > > ---------------------------------------------------------------------- > > Subject: "Lennox Hearth Product Shifting Focus" > From: "Rod Poplarchick" <[email protected]> > Date: Sat, 10 Feb 2001 21:18:01 -0500 > > > Found some time to look through my mail and found the February issue of > hearth & Home and the Cover story "Lennox Hearth Product Shifting = Focus" > caught my eye. > > > As we all know Lennox has dropped the ball this year in their Customer > service, Q/C, R & D , and Tech support program with their Earth and > Whitfield division. All of us Earth stove dealers were used to having > Excellent Tech support now you are lucky to get a call back within 2 weeks > and just try to get parts for earth??? > > My lead installer spent many years working as a HVAC tech for a Lennox HVAC > dealer and could not believe the lack of Q/C we have had with the = profile > pellet stoves compared to the excellent service and quality of Lennox HVAC > products. You all know the list of problems with the profile Pellet stoves > (they use us as R&D) I had to chuckle when I read that Lennox hearth > Products Received GOOD HOUSEKEEPING SEAL OF APPROVAL! > > I hope they Shift their Focus to service soon get some help soon on the > phones to give poor Retta a break.. > > > ---------------------------------------------------------------------- > > Subject: Early Trade Show Report > From: "Ken Fulgione" <[email protected]> > Date: Sun, 11 Feb 2001 12:12:26 -0500 > > I realize we will get lots of trade show reports on hearthlist > after the > show.... In order to be the first to submit a report about the show >>> for > those you who will not be attending, I plagerized the following: > > The annual HPA trade show is always a worthwhile event >>> and for = those you > that wont be able to attend this year >>> here are a few of the things you > saw: > * You saw some exhibits with no new products, where the salepeople > just sat around looking bored, complainng the show was terrible > * You visited some booths with lots of new products but the vendors > were so swamped that getting your questions answered was near = impossible > * You saw some booths were sales peple were sitting around talking to > each other and you walked on by. > * You heard some buyers gripe that the show was so big they couldn't > possibly cover it all. Then you saw them leave town a couple days = early. > You hung out to the end and really enjoyed the extra time and attention you > got on the last day.... even if your rep left town early. > * You smilled when you saw a few folks gathering piles of literature > and toting around large stacks of weighty paper >>> you know they will > never find it all again when they get home >>> you assumed they were > rookies. > * You missed the seminar sessions this year, but found out later that > you had already attended them the year before.... and they were good = last > year. > * You felt better after networking with some fellow store owners > because you either learned something from them or you realized they = were > struggling with the same problems as you are. > * You paid too much for convention food > * There were still no ICE Sculptures at the Travis party... and Lana > Leisure did not make a celebrity guest appearance once again. > * Everyone served the same hors doeuvres and you wondered why there > was such a rude rush made on the shrimp plate again. > * You heard some industry veterans complaining how the industry just > isn't as friendly as it used to be. You also heard some new exhibitors from > other industries rave about how friendly the hearth industry is. > * You heard at least one story from someone about the terrible time > they had getting to the show. > * You saw some small retailers treated rudely and cut short by an > exhibitor when he spotted a chain buyer walk into his booth. You made = a > mental note to ignore that product line. > * You still did not accidently walk into the Home Depot private > showing area. .... and you missed THE party again. > * You saw some new items you thought would give your store a boost and > made a note to order them >>> you hoped they were not just a prototype that > might not make it to this seasons market on time ... if at all. > * You heard about a new buying group that might help keep you > competive and made a note to learn more about it. > * You heard lots of talk about the new mergers and the changing face > of the industry. You even heard some really interesting stuff at the = HPA > annual party >>> of course you don't know if it was true, but it was > interesting >>> so you put a spin on it and passed it along. > * You considered wearing a suit one day but decided that just having > brought a tie in your luggage was enough. > * You stopped by the burn booths a day early and were conivinced the > show would never be ready in time. But it was. > * You saw at least one frustrated vendor whose booth, or at least part > of it, was lost in transit. > * You ate some great grilled treats in the burn area..... > * You found lots of products that will never show up in chain stores > made by companies too small to deal with chain store demands. You made = a > note to support these lines. > * You were bored at the HPA annual business meetings and skipped a > few you should have attended > * You know some of the ideas and products you learned about will give > you a four month lead on your competitior who did not attend the show. > > Finally, you will arrive home with a whirl wind of things to do >> because > nothing gets done except idle chat while you are gone... You will be tired > from the travel, long hours and late night parties >>>and there will be = a > stack of work piled up for your to do..... You will need a vacation. > And was it worth it > ABSOLUTELY. The knowledge gained and the new products > were important, but if you have been in this industry for any length of > time, you saw old friends and made new ones >>> and you will get energized > by it all once again. > > ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ > We have a shared suite at the show again this year >>> anyone for a NetHeads > Reunion Revisted ? > > > Dragons Unite > to Forge a Stronger Fire > www.unitedbuyersgroup.com > [email protected] > > > > > > > > > ---------------------------------------------------------------------- > End of Hearthlist Digest > > Hearthlist sponsored by: HearthNet - by CHI Associates > > It's a New Year and time to think about promoting your retail or manufacturing business on HearthNet. Please email [email protected] or call Craig Issod at 609-654-7140 for more information on our programs. > > About HearthNet > > HearthNet (http://hearth.com) is the largest and oldest hearth-related web site in the world. 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