Hearthlist Digest #561 - Saturday, February 3, 2001
 
Two Cents -- from HEARTH
  by "Susan Kalish" <[email protected]>
 

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Subject: Two Cents -- from HEARTH
From: "Susan Kalish" <[email protected]>
Date: Fri, 2 Feb 2001 19:39:19 -0500
 
HEARTH is offering HPA members two great opportunities to provide their
"two cents."  The first is by participating in a pilot program of a
course entitled, Professional Service is Profitable.  Thanks to HPA-C,
John Gulland is taking this HEARTH guidebook and turning it into a
curriculum along with materials for groups or companies in the industry
to offer as a course.  A pilot of the new course will be held at EXPO,
Wednesday, March 28, from 8:30 am to 4:30 pm.  HPA-C and HEARTH are
looking for volunteers to participate in the pilot, to provide feedback
on the course and course materials. We are particularly interested in
participants who would be interested in teaching the course in the
future, and people who are well versed in profitable service department
management.  Participants will receive a complimentary copy of the
guidebook and should enjoy the day's activities.  The second area where
you can provide your "two cents" is by completing the HEARTH survey you
recently received in the mail on "what you do when you plan and install
a hearth product and what you have to know in order to do it."  HEARTH
wants as many planners and installers as possible to complete the
survey.  The results of the survey will be used as the resource for
upgrading the current certification programs as well as the basis for
new technical training programs.  If you would like to participate in
the pilot program or would like HEARTH to send additional copies of the
brochure to you or your staff to complete, please contact HEARTH at
703-524-8030.  Thank you!