Hearthlist Digest #559 - Thursday, February 1, 2001
 
Re: Rug and service
  by "Tony Woodruff" <[email protected]>
 

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Subject: Re: Rug and service
From: "Tony Woodruff" <[email protected]>
Date: Wed, 31 Jan 2001 22:42:06 -0500
 
Re : Rug and service levels
 
We are currently renovating our home (what choice did I have after my
wife took a sledge hammer to our kitchen wall?), and have just had 2
guys do a dry walling project.  They did a good job at a reasonable
price, but at the end of the job they broke a light fixture.  They
immediately offered to pay for it.  We told them to forget it, that we'd
replace it because they had done such a good job for us.
I can't help feeling that if they hadn't offered to pay for it, I'd have
probably felt annoyed, but wouldn't have forced the issue.  The result
is they made their full margin on the job, and we have no hesitation in
recommending them to anyone looking for a dry waller.
"Do as you would be done by" definitely works.