Hearthlist Digest #557 - Tuesday, January 30, 2001
 
Another look at rug burn...
  by <[email protected]>
 

(back)
Subject: Another look at rug burn...
From: <[email protected]>
Date: Mon, 29 Jan 2001 21:58:20 -0500
 
Burnt Rug -
 
This has happened to us and we did the right thing - which was not charge =
her
for the service call.  In fact, we gave her a certificate for next year's
cleaning at 1/2 price.  The $95.00 plus 1/2 price of next year's cleaning
(and that's not your cost) is a small price to pay for a customer for =
life.
When you factor in the number of friends the couple told, this is an
inexpensive way to turn a problem into opportunities.  Think about the way
you would want to be treated.  We talk about customer service daily and =
I'm
proud we can "walk the talk."
Mike Whiteman
Colonial Fireplaces