Hearthlist Digest #549 - Tuesday, January 2, 2001
 
software suggestions
  by "Jeff Palmer" <[email protected]>
RE: - 12/31/00"Lifetime Warranties"
  by "John Bassemier" <[email protected]>
 

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Subject: software suggestions
From: "Jeff Palmer" <[email protected]>
Date: Tue, 2 Jan 2001 14:12:59 -0500
 
We have grown our fireplace/HVAC Division to the point that we are
moving it out of our current location. In the past we have utilized the
software that we have used through the rest of the company, but alot of
sacrifices have been made. Does anybody have any comments on
fireplace/stove/hvac software? I appreciate any comments to the forum or
a direct e-mail to [email protected]
Thanks,
Jeff Palmer
The Ar-Jay Center
 
 

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Subject: RE: - 12/31/00"Lifetime Warranties"
From: "John Bassemier" <[email protected]>
Date: Tue, 2 Jan 2001 14:14:10 -0500
 
 
>  Tony Palmer [John Bassemier]  It is my belief that  "Lifetime
>  Warranties" are very misleading as well as counter productive to
>  profit in the form of future sales of parts and labor.  Most customers
>  seem to see this as a free service agreement for life from you at no
>  cost to them. This is ok if you go out of business, but if you stay in
>  business for decades  the results are  you may be forced to do parts
>  and labor free; get no support from the loop -hole riddled
>  manufacturer (if they are still in business) warranty and lose your
>  ability to make a profit on aftermarket parts and labor.