Hearthlist Digest #337 - Saturday, September 4, 1999
 
Re: Internet Sales
  by "Jim Butchart" <[email protected]>
New Expo Hours
  by "Larry James" <[email protected]>
 

(back)
Subject: Re: Internet Sales
From: "Jim Butchart" <[email protected]>
Date: Fri, 3 Sep 1999 23:01:35 -0500
 
Skip, you pretty much got my point.  Why should you offer service to a guy
that bought a gas log over the internet.  What is in it for you?
 
The guy bought the log set over the internet and had a serious question
about its safety.  The "wholetailer" he bought it from would offer him no
help.  There was no phone number for the manufacturer with the installation
instructions.  As the HPA webmaster, I got him the phone number which was
the least I could do.
 
What I was trying to get across is the fact that some manufacturers (notibly
Travis Industries) do not want their product sold over the net because there
will be no service from the seller.  And they are right!  As Joe Citizen, my
opinion is that it is irresponsible to sell over the Internet, products that
have the potential and likelyhood of being installed incorrectly with the
real danger of loss of property, loss of goodwill, and chance of loss of
life.
 
The point is: Gas logs, gas stoves, ventless gas logs, woodstoves, and
pellet stoves should not be sold over the internet.
 
>
> Dear Jim,
> My reply is, "Steve, I am sorry you are having these difficulties.
> My liability insurance will not allow me to service a project with
> which I am unfamiliar.  Please come into my showroom and I will
> show you my log sets."
> Anything more than that is foolharty.  I might sell him my
> burner to put under his logs, but check that his grate fits over your
> burner or your grate fits the logs.
> Skip Jackson
> Fireside
> Cincinnati Ohio
 
 
 
 

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Subject: New Expo Hours
From: "Larry James" <[email protected]>
Date: Sat, 4 Sep 1999 11:22:02 -0500
 
    For those on you on this list that have not yet signed up to  get your
HPA CEO Report by email this may be a news flash.
 
The HPA  Exec Committee has voted to extend the hours of next years EXPO! 
Here is  an excerpt from the Report which I just received today:
 
EXPO Report
New Exhibit Hours: The Executive Committee has  approved an increase in the
days and hours for EXPO 2000  to:
    Thu., Mar 16 9:00am - 5:00pm
     Fri., Mar. 17 9:00am - 7:00pm
    Sat., Mar 18 9:00am -  5:00pm
    Sun., Mar 19 10:00am - 3:00pm
http://www.hearthassociation.org/expo/
 
 
I  personally think this is terrific news!  If you all remember there was a
discussion on Hearth list after EXPO was over this past spring and I and
some  others shared our opinion that the show was getting too big to see in
the  allotted time.  I felt like I missed a good part of the show because
of  it's shortened length.  So this increase in the length of the show is
very  welcome news indeed.
 
THANK YOU HPA BOARD for listening to your  member's opinions.
 
Larry James
High Country Stoves
Laramie,  WY