Hearthlist Digest #336 - Friday, September 3, 1999
 
Re:Log set bought over the net and unsupported
  by "Skip Jackson" <[email protected]>
HVAC/Hearth Sales
  by "Jeff Palmer" <[email protected]>
 

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Subject: Re:Log set bought over the net and unsupported
From: Skip Jackson <[email protected]>
Date: Fri, 3 Sep 1999 09:30:28 -0500
 
Dear Jim,
	My reply is, "Steve, I am sorry you are having these difficulties.
My liability insurance will not allow me to service a project with
which I am unfamiliar.  Please come into my showroom and I will
show you my log sets."
	Anything more than that is foolharty.  I might sell him my
burner to put under his logs, but check that his grate fits over your
burner or your grate fits the logs.
Skip Jackson
Fireside
Cincinnati Ohio
 
 
 
 

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Subject: HVAC/Hearth Sales
From: Jeff Palmer <[email protected]>
Date: Fri, 3 Sep 1999 15:17:01 -0500
 
It has been pretty quiet in here lately. I hope that means that
everybody is busy and making a living.
 
Out of curiosity, what kind of an impact, if any, has the HVAC industry
had on your local fireplace market, both new construction and remodel?
How do you see it changing in the near future? Is it a concern that
companies like Heatilator and Heat-n-Glo are marketing an identical unit
(with different labeling), and channeling the distribution through HVAC
wholesalers?
 
On another note. Does anybody know how to get in touch with Pete
Kalshoven. If you would e-mail me with info, I would appreciate it.
 
Last note, after spending about 100k on new software, and some hardware,
I feel that we are ready for y2k. Seems to me like the public is far
less paniked than a year ago. Any thoughts?
 
Thanks for your time