Hearthlist Digest #406 - Wednesday, February 2, 2000 Hi Teck by "heat2" <[email protected]> Re: Vent Free Log problem by <[email protected]> Jamestown by "Craig Issod" <[email protected]> Re: Etailers - 02/01/00 by <[email protected]> Six Weeks from Today.. by "Sue Kalish" <[email protected]>
(back) Subject: Hi Teck From: "heat2" <[email protected]> Date: Tue, 1 Feb 2000 22:28:08 -0500 I talked to Hi Teck monday and ordered some parts. Their number 1-800-456-8606 new stoves & parts 800-456-8607. Have a nice evening. Andrew
(back) Subject: Re: Vent Free Log problem From: <[email protected]> Date: Wed, 2 Feb 2000 10:37:34 -0500 Louis Tweed wrote Louis: if there's no tag on the logs, are you sure they're vent-free? Is the prefab box vent-free, or vented? Vent-free logs are no longer = recommended for use in vented prefab fireplaces unless the logs and fireplace are = listed for use together since the fireplace is tested for (and safety clearances determined with) damper open. With no labels & no manufacturer's instructions you can't be sure if the logs are assembled or installed correctly. If the flame is lifting off of the burner then it sounds like = the logs are starved for air, too; is she cracking a window to provide = adequate make-up air? I know it's hard not to feel sympathy for this lady, but = maybe you should cut your liability in working on this mess and gently suggest a new unit, properly installed as a code-compliant system that's all meant = to work together.
(back) Subject: Jamestown From: "Craig Issod" <[email protected]> Date: Wed, 2 Feb 2000 10:40:54 -0500 --=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D_-1262616440=3D=3D_ma=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D Content-Type: text/plain; charset=3D"us-ascii" ; format=3D"flowed" Got several responses to my post about Jamestown saying they were alive and well. CCI Marketing 560 South Main Clearfield, Utah 84015 800-456-8606 Just shows how bad it can be for manufacturers without a good presence on the net. Their customers were looking around for them, and could not locate them! maybe they should remove the word "marketing" from their compnay name! :-) ------------------------------------------------------ Craig Issod HearthNet at http://www.hearth.com [email protected] Everything your Hearth Desires ------------------------------------------------------ ------------------------------------------------------ --=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D_-1262616440=3D=3D_ma=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D Content-Type: text/enriched; charset=3D"us-ascii" Got several responses to my post about Jamestown saying they were alive and well. <fontfamily><param>Arial</param>CCI Marketing 560 South Main Clearfield, Utah 84015 800-456-8606 </fontfamily>Just shows how bad it can be for manufacturers without a good presence on the net. Their customers were looking around for them, and could not locate them! maybe they should remove the word "marketing" from their compnay name! :-) ------------------------------------------------------ Craig Issod HearthNet at http://www.hearth.com [email protected] Everything your Hearth Desires ------------------------------------------------------ ------------------------------------------------------ --=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D_-1262616440=3D=3D_ma=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D--
(back) Subject: Re: Etailers - 02/01/00 From: <[email protected]> Date: Wed, 2 Feb 2000 10:41:22 -0500 In a message dated 02/01/2000 5:20:52 PM Eastern Standard Time, [email protected] writes: << I did lose a few sales to the internet however, and I definitely see that a threat to future sales this year. >> Tony: not all e-tailers are discounters. A properly designed website can = be a tremendous asset to your store, giving you the opportunity to introduce yourself and your products to your customers and to pre-educate them = before they visit you. I find that internet shoppers tend to be more educated = and more affluent. I promise you that an internet shopper is not there only to find the best price - they are trying to educate themselves about the = product categories and various models' features and benefits. I would wager that several of the manufacturers whose products you sell have websites; they = know that this medium is an important means of getting to some of the "best" customers to pre-sell the product before the customer enters your store, = and to help make your job easier. The internet is just another means of = selling yourself: your knowledge, experience, quality, selection, etc. Instead = of fighting the internet, why not put up a site for your store? The internet offers us the same opportunity as Y2K did: to provide an answer to our customer's concerns. And Charlene is right, last month customer's concerns were Y2K, and now they are worried about oil prices. We're going to see a lady tomorrow whose oil consumption for January cost her nearly as much as her mortgage payment; she wants a woodstove and a chimney liner and we're going to inspect her chimney, measure her fireplace and finalize the sale. Guess how she found us... So don't let the internet intimidate you - you have the same selling advantages you always did and the internet just gives you one more opportunity to tell people about your store. - Karen Duke www.DukeFire.com
(back) Subject: Six Weeks from Today.. From: "Sue Kalish" <[email protected]> Date: Wed, 2 Feb 2000 11:40:45 -0500 You'll be in Baltimore at the HEARTH & HOME EXPO 2000. If you're planning on signing up for any of the certification packages or PHD courses, you'd better register now. Class spaces are filling fast, and you'll need time to review the materials before you get to Baltimore. The two Professional Hearth Dealer (PHD) courses are also filling up - Professional Service is Profitable: Developing and Managing a Profitable Installation and Service Department taught by Dave Pomeroy of Travis Industries, and Chart Your Course for the Future, led by Carl Forssen of Business Resource Services. Check you mailbox for the new HPA EXPO UPDATE folders that were mailed as well as a separate flyer on certification and PHD courses. Education badges are still $69, and this year you can purchase a set of 4 tickets for $99. Each ticket allows one person access to one education session in the standard tracks: Business Management, Sales & Marketing, Technical and Trends: Business & Lifestyle. If you have questions on any of these education offerings at EXPO call HEARTH (now located at the HPA office) at 703-524-8030. Sue Kalish, HEARTH Education Foundation