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Satisfaction Ratings from 1 (best) to 5 (worst)
Satisfaction with unit=5-poor service
Satisfaction with dealer=4-not really pleased
Satisfaction with manufacturer=5-poor service
Other Information about the Home and Stove
Room Size (Square feet): 800 | House Size: 2400
Bought in 2006 , Price Paid: $1400
Location : Kamloops , BC , Canada - Email of Reviewer:
Purchased from: HVAC Contractor -
Likes: Nice looking insert with fairly long burn times
Dislikes: My suggestion to you would to stay away from Napoleon all together. I bought my insert 3 years ago and since then the stove has gone through 6 blower motors at over $300 per motor and countless sets of waffle boards in the top of the stove.
I have tried to deal through the dealership and through Wolf Steel themselves. All I get is the same runaround, there is nothing wrong with our stove. What a crop of crap, so they are basically telling me to go screw myself and it's not there problem.
I am now pulling the stove out of my house and now looking at anything but Napoleon.
Just a little advice for everyone thinking of buying this piece of crap product and even worse customer support.
Comments:
* Dates that reviews were submitted were not recorded prior to Nov. 2004