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Satisfaction Ratings from 1 (best) to 5 (worst)
Satisfaction with unit=5-poor service
Satisfaction with dealer=0-no rating/experience
Satisfaction with manufacturer=4-not really pleased
Other Information about the Home and Stove
Room Size (Square feet): | House Size:
Bought in 1999 , Price Paid: $prev owner
Location : alb , nm , us - Email of Reviewer: me@home.not
Purchased from: Direct From Manufacturer - unknown but dealer only product
Likes: Glass door
Dislikes: Noise
Noise
Noise
bucket design
insert design
vent design
gasket availability and accessability
Comments: It has a 4 piece metal insert kit and the pieces had no vibration insulation. The gasket a stamped square with about a 3/8 thickness was destroyed when it was removed I made a replacement from automotive repair fiberglass and high temp silicone. I then had to locate all the areas that rattled during use and I applied a small amount of the silicone until the rattling stopped. The gaskets I made by layering several sheets of fiberglass which was cut to the shape of the old. I used a small amount of silicone to hold it all together because of the awkward way it was reattached. Maybe they fixed all this but the gasket was in my opinion made to be replaced each time it is removed and the manufacturer makes no attempt to provide information regarding the installation and availability of anything on their site. The fire bucket is made with drilled holes in the bottom which seems to become more easily obstructed than the grill type I have used. It seems such a trivial thing but imagine a grill on the bottom and then imagine a screen and it gives you the idea.
* Dates that reviews were submitted were not recorded prior to Nov. 2004